Dave Morris
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Karma: 0 |  | Customer Service Stories
« Thread Started on Feb 5, 2007, 1:36pm » | ![[Quote]](http://s2.images.proboards.com/buttons/quote.gif "[Quote]") |
We have all experience incidents of very good and very poor customer service. We would like to hear your stories. These will be included on the web site from time to time. While you may use specific names they may be changed here for confidentiality purposes. Please add your stories.
Visit our web site:
http://www.cornerstonemanagementservices.com/
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Dave Morris
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Karma: 0 | | Re: Customer Service Stories
« Reply #1 on Feb 5, 2007, 1:36pm » | |
An introduction that will never be forgotten…
The individual employee is a reflection of your business. How he acts or treats the customer directly effects the customer’s perception of your business and whether they want to continue to do business with you.
The Moment of Truth is the transaction of a good or service. Based on these transactions the customer forms his perception of the support he has received and what he expects.
I was calling a lawyer friend of mine the other night, at his office. I knew he would be working late. It was just after 5pm. I dialed his number and was greeted with the following from his receptionist.
“ This is ABC Law Offices – our hours are 8am – 5pm – What do you want?”
I was absolutely dumb founded to the point I said thank you and hung up. If I had been a new client my reaction was to never call them again. I did get a hold of my friend later , told him and told him what happened. I am not sure what happened to the receptionist, other then she doesn’t answer the telephone anymore.
Burlington Ontario
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John Smith
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« Reply #2 on Feb 6, 2007, 2:51pm » | |
Quote:An introduction that will never be forgotten…
The individual employee is a reflection of your business. How he acts or treats the customer directly effects the customer’s perception of your business and whether they want to continue to do business with you.
The Moment of Truth is the transaction of a good or service. Based on these transactions the customer forms his perception of the support he has received and what he expects.
I was calling a lawyer friend of mine the other night, at his office. I knew he would be working late. It was just after 5pm. I dialed his number and was greeted with the following from his receptionist.
“ This is ABC Law Offices – our hours are 8am – 5pm – What do you want?”
I was absolutely dumb founded to the point I said thank you and hung up. If I had been a new client my reaction was to never call them again. I did get a hold of my friend later , told him and told him what happened. I am not sure what happened to the receptionist, other then she doesn’t answer the telephone anymore.
Burlington Ontario
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Fred Jenkins
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« Reply #3 on Feb 6, 2007, 2:54pm » | |
Our quite right - first impressions count the most. I have encountered many companies where the people who you first meet chase you away!
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George Deans
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« Reply #4 on Feb 15, 2007, 3:31pm » | |
Do you hate it when a clerk asks "did you find everything alright?" and you answer no and she just grunts? Why do they ask? It has happened to me at an office supply store- I was looking for a printer cart. the staff were in the back laughing and carrying on. When I arrived at the check out I was asked if I found everything. When she did nothing it was like poking a stick at me . She could see the staff in the back behind glass laughing.
I do not buy my office supplies at that store anymore!
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Brian Smith
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« Reply #5 on Mar 20, 2007, 11:24am » | |
This is a great board. Lets add those stories. I think we can all tell stories of good and bad experiances.
I really enjoy reading what is here!
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Dave Morris
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Karma: 0 | | Re: Customer Service Stories
« Reply #6 on Aug 14, 2007, 12:20pm » | |
Keep the stories coming - they are all very interesting!
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Bill Jones
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« Reply #7 on Aug 14, 2007, 12:27pm » | |
Why do receptionists have to be so rude? I was telephoning my son's school asking to speak to his teacher. The receptionist became rude saying she was in class and could be reached later. Then asked what did I want. I suggested this was between the teacher and myself and she became very "snotty" saying there is obviously nothing that can be done now - so telephone later. Not even a suggestion of passing a message on. Is rudeness a requirement of a telephonme operator?
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Dave Morris
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Karma: 0 | | Re: Customer Service Stories
« Reply #8 on Sept 10, 2007, 11:50am » | |
Please when adding your stores - print your full name and please print the stories in English for all to read - than you!
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fdsaf
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fdsfdsf
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« Reply #12 on Oct 8, 2007, 3:34am » | |
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wrerwy
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« Reply #14 on Oct 20, 2007, 1:47am » | |
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